We’ve now confirmed that the recent performance issues were the result of a platform-level issue with our cloud provider, Microsoft Azure. This affected a number of customers globally and was caused by a backend infrastructure change on their end. Microsoft has since resolved the issue, and we have observed system performance returning to normal.
We’ll continue to monitor closely to ensure ongoing stability. Thank you for your patience while we investigated this alongside Microsoft.
Biz Core Support Team
Posted Jun 18, 2025 - 19:59 AEST
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Jun 18, 2025 - 17:34 AEST
Update
Hi All,
We have confirmed that today’s slowness is linked to an ongoing Microsoft Azure platform incident. Microsoft has advised that recent backend changes are causing degraded performance on some customer databases, including ours.
Our engineering team is working directly with Microsoft to verify the scope and fast-track a fix. No data-integrity or security issues have been identified; service performance is the only area affected.
Thank you for your patience. Biz Core Support Team
Posted Jun 18, 2025 - 17:14 AEST
Update
Hi All,
We wanted to notify you that Biz Core platform will be undergoing maintenance today, starting at 4:15 PM. During this time, the Portal will be unavailable for approximately 15 minutes. However, we anticipate that the platform will be fully operational by 4:30 PM.
If you have any further questions, please don't hesitate to contact our support team.
Thank you for your patience and continued support.
Best regards, Biz Core Dev Team
Posted Jun 18, 2025 - 16:07 AEST
Identified
Dear Subscribers,
We are currently experiencing temporary system slowness and degraded performance across some services.
We have identified the issue and our engineering team is actively addressing the situation.
We appreciate your patience and apologize for any inconvenience caused, and will continue updating as thing progress.
Thank you, Biz Core Support Team
Posted Jun 18, 2025 - 10:11 AEST
This incident affected: Biz Core Portal, Biz Core API, Payment Process, and Customer Portal.