Biz Core Status

All Systems Operational

About This Site

Biz Core's - live status page shows real-time status, uptime and incident history of Biz Core system.
As always, if you are experiencing any issues with Biz Core, don't hesitate to get in touch with us at support@bizcore.com.au and we'll get back to you as soon as we can.

Biz Core Status Update - We would like to inform our users that our weekly release is scheduled for every Monday from 8:00 PM to 8:30 PM AEST. During this time, our team will be implementing important updates and performing necessary maintenance tasks to enhance the performance and reliability of our services.

Date: Every Monday
Time: 8:00 PM to 8:30 PM AEST
Expected Impact: Temporary service disruptions or limited functionality may occur during the release window.

Uptime over the past 90 days. View historical uptime.
Corporate Website ? Operational
90 days ago
100.0 % uptime
Today
Biz Core Portal ? Operational
90 days ago
100.0 % uptime
Today
Biz Core API ? Operational
90 days ago
100.0 % uptime
Today
Biz Core Webhooks Operational
90 days ago
100.0 % uptime
Today
Payment Process Operational
90 days ago
100.0 % uptime
Today
Customer Portal ? Operational
90 days ago
100.0 % uptime
Today
Biz Core Support Services ? Operational
90 days ago
100.0 % uptime
Today
Services Operational
90 days ago
100.0 % uptime
Today
API ? Operational
90 days ago
100.0 % uptime
Today
Support Center ? Operational
90 days ago
100.0 % uptime
Today
Email Services Operational
90 days ago
100.0 % uptime
Today
SMS Services Operational
90 days ago
100.0 % uptime
Today
Bank Statement Services Operational
90 days ago
100.0 % uptime
Today
Credit Check Services Operational
90 days ago
100.0 % uptime
Today
Azupay (PayID) ? Operational
90 days ago
100.0 % uptime
Today
SendGrid API Operational
SendGrid API Operational
SendGrid SMTP Operational
SendGrid API v2 Operational
Third-party & Platform Notices Operational
Platform Notices (Upstream Services) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 23, 2025
Scheduled Maintenance Notification – Azupay (PayID Disbursements) Tuesday, 22 April 2025, 10:00 PM
Completed - The scheduled maintenance has been completed.
Apr 23, 02:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 22:00 AEST
Scheduled - Start: Tuesday, 22 April 2025, 10:00 PM (Sydney Time)
End: Wednesday, 23 April 2025, 2:00 AM (Sydney Time)
Impact: No action required – No expected downtime or service interruption.

Azupay has advised that AWS will be conducting planned maintenance on their AWS Direct Connect endpoints in collaboration with their NPP Banking Partner.

This activity is non-disruptive and is scheduled to avoid any service interference. However, BizCore systems that rely on Azupay for PayID disbursements will be closely monitored during the maintenance window for any unexpected service impact.

We appreciate your understanding.

BizCore Operations Team
Apr 16, 10:31 AEST
Apr 22, 2025
Apr 21, 2025

No incidents reported.

Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025

No incidents reported.

Apr 17, 2025
Biz Core Patch - 2:55PM AEST
Completed - The scheduled maintenance has been completed.
Apr 17, 15:05 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 14:55 AEST
Scheduled - Hi All,

We wanted to notify you that Biz Core platform will be undergoing maintenance today, starting at 2:55 PM. During this time, the platform will be unavailable for approximately 10 minutes. However, we anticipate that the platform will be fully operational by 3:05 PM.

📦 Fixes Included in This Patch:

✅ BizCore – Scheduled Transaction / Starting Balance Fix
Removed unintended default Starting Balance applied to subscription products.
Ensures accurate agreement creation and loan schedules moving forward.

🛒 Frontend – Product Listing UI Fix
Resolved issue where the Add to Cart icon was not interactive on product listing pages.Customers can now interact with products as expected.

If you have any further questions, please don't hesitate to contact our support team.

Thank you for your patience and continued support.

Best regards,
Biz Core Dev Team
Apr 17, 14:36 AEST
Apr 16, 2025
Active Investigations & Fixes in Progress
Resolved - This incident has been resolved.
Apr 16, 12:34 AEST
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 16, 06:15 AEST
Identified - The issue has been identified and a fix is being implemented.
Apr 15, 10:26 AEST
Investigating - Impact: Some loan operations, ledger loading, and payment scheduling.

🧭 Current Known Issues Under Investigation
• Ledger Load Failures (Loan API Errors)
•Affected loans are failing to load ledger data due to the following backend errors:
   Invalid payment frequency.
   Value was either too large or too small for a Decimal.
 • ✅ QA has reproduced the issue and a fix is being implemented.

• Missing Direct Debit Schedule After Payment
 • A payment was recorded, but the remaining direct debit schedule disappeared unexpectedly.
 • 🔍 We're currently investigating whether a rule or backend recalculation caused the removal.

🛡️ What We're Doing:
• Triage and hotfix development is in progress
• Affected services are being monitored via Application Insights and Rollbar
• High-priority cases are being escalated to the dev team
• Improvements to validation, schedule generation, and error handling are being prioritised

🛠️ Planned Fix Deployment
• A patch deployment is scheduled for tonight at 8:00 PM AEST
• This patch includes fixes for:
  • Repayment frequency logic
  • Decimal overflow in compound interest calculations
  • Ledger and future scheduling behaviour.
• We will monitor system health closely post-deployment and confirm resolution with impacted users

✅ What You Can Expect:
• Affected features should return to normal functionality after tonight’s release
• Subscribers will be notified once the patch is live
• No manual action is required from your end

We sincerely apologise for any inconvenience and appreciate your patience as we work to resolve these issues promptly.

The BizCore Team
Apr 15, 10:25 AEST
Apr 15, 2025
Biz Core Patch Tonight - 06:20PM AEST
Completed - The scheduled maintenance has been completed.
Apr 15, 18:45 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 18:15 AEST
Scheduled - Hi All,

We wanted to notify you that Biz Core platform will be undergoing maintenance tonight, starting at 6:20 PM. During this time, the platform will be unavailable for approximately 30 minutes. However, we anticipate that the platform will be fully operational by 6:45 PM.

✅ Included in This Patch Release
🔹 Fix: Ledger Load Failures • Resolved Invalid payment frequency error during repayment schedule generation
• Fixed Value was either too large or too small for a Decimal exception due to unbounded calculations in compound interest logic

🔹 Fix: Loans with "Once-Off" repayment frequency now load successfully
• Ledger rendering logic has been updated to support all valid frequency types

🔹 Fix: Missing Direct Debit Schedule After Payment • Resolved issue where schedules were unexpectedly removed after a one-off payment

🔹 Fix: Deletion of Future Transactions.

If you have any further questions, please don't hesitate to contact our support team.

Thank you for your patience and continued support.

Best regards,
Biz Core Dev Team
Apr 15, 17:56 AEST
Apr 14, 2025
Biz Core Patch Tonight - 08:00PM AEST
Completed - The scheduled maintenance has been completed.
Apr 14, 20:30 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 20:00 AEST
Scheduled - Hi All,

We wanted to notify you that Biz Core platform will be undergoing maintenance tonight, starting at 8:00 PM. During this time, the platform will be unavailable for approximately 30 minutes. However, we anticipate that the platform will be fully operational by 8:30 PM.

Issues/Features included in release:
- Calculator & PayPlan Enhancements:
•Loan Calculator UI improvements
• Integration of Fee Change Table into PayPlan Calculator for future fee adjustments
• Centralisation of PayPlan Calculator logic across Payment, Product, and Loan modules
•Support for storing calculator inputs for auto-rescheduling
• Add/remove arrears amount toggle on calculator recalculation
• Logic to prevent agreements from overpaying

-Product & Payment Validations:
•Addition of voucher number field during product purchase
• Support for "Product Paid by # of Days from Agreement Start Date"
• Improved validation and visibility on the Paid By Date selector
•Fix for out-of-order payments not affecting payment amount
•Correct handling of initial payment mismatch on self-service page
•Validation improvements for self-service date range and payment amounts


- Bug Fixes:

• Fix for Payrix payment being applied twice but not affecting the balance.

• Resolved issue with cancelled PayID causing both requests to fail.

•Venture reports have been successfully disabled.

• Resolved issue preventing customer view after merging.

•On loan cancellation, completed apps can now revert to work status.


If you have any further questions, please don't hesitate to contact our support team.

Thank you for your patience and continued support.

Best regards,
Biz Core Dev Team
Apr 14, 14:25 AEST
Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.

Apr 11, 2025

No incidents reported.

Apr 10, 2025
Azupay (PayID) Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Apr 10, 06:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 02:00 AEST
Scheduled - Hi All,

Our upstream payment partner, Azupay, will be performing scheduled maintenance on Thursday, 10 April 2025, from 2:00 am to 6:00 am AEST.

During this window, there may be intermittent interruptions of less than 60 seconds to PayID top-ups and disbursements. Any affected transactions will be automatically queued and retried, which may result in a slight delay of a few minutes.

No action is required. If you have any questions or concerns, please contact our support team.

Thank you,
Biz Core Support Team
Apr 7, 14:09 AEST
Apr 9, 2025

No incidents reported.

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